Fibre IT Solutions – IT Support in London and Essex

Privacy Policy

1. Introduction

This privacy statement outlines how we gather and handle your personal data when you use our website, www.fibreit.com. By sharing your data with us, you confirm that you are 13 years old or above. FIS TECH LTD is the data controller, and we are accountable for safeguarding your personal information (referred to as “we,” “us,” or “our” in this privacy notice).

1.1 Contact Details

Our full details are as follows: Full name of legal entity: FIS Tech Ltd Email address: hello@fibreit.com Postal address: Office 1849, 321 High Road, Chadwell Heath, RM6 6AX

The information we hold about you must be accurate and up to date. Please let us know if, at any time, your information changes by emailing us at hello@fibreit.com

2. What information do we gather about you, why do we collect it, and what legal basis do we rely on to process it?

Personal data refers to any information that can be used to identify a person. This definition excludes anonymized data. The types of personal information we may handle about you are as follows:

  • Communication Data refers to any messages you transmit to us via various channels, such as our website contact form, email, text, social media messaging, or posts. We process this information for the following reasons: to correspond with you, to maintain records, and to initiate, pursue, or defend legal claims. Our legal basis for handling this data is our legitimate interests, which entail responding to your messages, maintaining accurate records, and initiating, pursuing, or defending legal claims when necessary.
  • Customer Data refers to information about your purchases of goods and/or services, such as your name, title, billing and delivery address, email address, phone number, contact details, and transaction details. We use this data to provide you with the goods and/or services you have purchased and to keep a record of these transactions. Our legal basis for processing this data is the performance of a contract between you and us and/or taking the necessary measures to establish such a contract at your request.
  • User Data refers to data regarding your use of our website and online services and any content you publish on our website or other online services. We handle this information to run our website, offer you relevant content, secure our website, back up our website and/or databases, and manage the administration of our website, online services, and business. Our legitimate interest in efficiently managing our website and business is our lawful basis for processing this information.
  • Technical Data refers to information about your use of our website and online services, including your IP address, login data, browser details, page visit durations, page views and paths, frequency of website usage, time zone settings, and other technology utilized by the devices you use to access our website. This data is sourced from our analytics tracking system. We handle this data to analyze your use of our website and online services, safeguard and manage our business and website, provide you with relevant website content and advertising, and assess the effectiveness of our advertising. Our legal basis for processing this data is our legitimate interest in managing our website and business, expanding our business, and developing our marketing strategy.
  • Marketing Data refers to information regarding your preferences for receiving marketing materials from us and third parties and your communication preferences. We handle this data to enable you to participate in our promotions, such as contests, prize draws, and free giveaways, provide you with relevant website content and advertising, and evaluate the effectiveness of our advertising. Our legal basis for processing this data is our legitimate interest in analyzing how customers utilize our products/services, enhancing them, expanding our business, and establishing our marketing strategy.
  • We may utilize Customer Data, User Data, Technical Data, and Marketing Data to furnish you with pertinent website content and advertisements (including Facebook ads or other display ads) and assess or comprehend the effectiveness of the advertising we present to you. Our legal basis for this processing is legitimate interests, which involve expanding our business. Furthermore, we may employ such data to forward other marketing communications to you. Our legal basis for this processing is consent or legitimate interests (specifically, growing our business).
2.1 Sensitive Data

We don't gather any Sensitive Data, which refers to data that includes sensitive details such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We also don't collect any information about criminal convictions or offences.

However, if we are legally required to collect personal data, or if it is necessary under the terms of the contract between us, and you don't provide us with the requested information, we may not be able to fulfil our contractual obligations (e.g. delivering goods or services). In this case, we will notify you.

We will only use your personal data for the purposes it was collected or for a reasonably compatible purpose if necessary. If you have any questions regarding this, please contact us at hello@fibreit.com. If we need to use your personal data for a new and unrelated purpose, we will inform you and explain the legal basis for processing.

In some cases, we may process your personal data without your knowledge or consent if it's required or allowed by law. However, we don't conduct any automated profiling or automated decision-making.

3. How We Collect Your Personal Data

We can obtain data about you through two methods. First, provide the information to us directly by filling out forms on our website or emailing us. Second, we may automatically collect specific data as you use our website using cookies and similar technologies. You can find more details about this in our cookie policy.

In addition, we may receive data from third-party sources. These sources may include analytics providers, such as Google, located outside of the EU. Other sources may include advertising networks, such as Facebook, search information providers, such as Google, and providers of technical, payment, and delivery services, as well as data brokers or aggregators.

We may also receive data from publicly available sources, such as the Companies House and the Electoral Register, located within the EU.

4. Marketing Communications

We process your personal data to send you marketing communications based on your consent or our legitimate interests in growing our business.

Per the Privacy and Electronic Communications Regulations, we may send you marketing communications if you've previously purchased, requested information about our goods or services, or agreed to receive marketing communications and have yet to opt out of receiving them. In addition, we may send marketing emails without your consent for limited companies, but you can still opt-out anytime.

We will seek your express consent before sharing your data with any third party for marketing purposes.

If you wish to stop receiving marketing messages, you can opt-out by clicking on the opt-out links provided in the marketing messages or by emailing us at hello@fibreit.com. However, opting out of marketing communications does not apply to personal data collected as a result of other transactions, such as purchases or warranty registrations.

5. Disclosures of Your Personal Data

We may need to disclose your personal data to the following parties:

  • Service providers who offer IT and system administration services.
  • Professional advisers, including lawyers, bankers, auditors, and insurers.
  • Government bodies that require us to report processing activities.

We ensure that any third parties to whom we transfer your data respect the security of your personal data and comply with the law in its treatment. Therefore, we only allow these third parties to process your personal data for specific purposes and under our instructions.

6. International Transfers

We abide by the General Data Protection Regulations to ensure that your personal data is protected. If we transfer your data to third parties located outside the European Economic Area (EEA), we will implement appropriate measures to ensure that your personal data is protected to the same level as required by the regulation. These measures may include:

  • Transferring your personal data to countries approved by the European Commission as having adequate data protection laws; or
  • Transferring your personal data to US-based providers that are part of the EU-US Privacy Shield framework, as they have equivalent safeguards in place; or
  • Using specific contracts, codes of conduct, or certification mechanisms approved by the European Commission with service providers outside of the EEA, to ensure your personal data is protected in the same way it would be in Europe.

If none of the above measures is available, we may ask for your explicit consent for the specific data transfer. You have the right to withdraw your consent at any time.

7. Data Security

We have implemented security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal data. In addition, we restrict access to your personal data to our employees and partners who require such information for business purposes only. These individuals are bound by confidentiality obligations and are instructed to process your data solely according to our guidelines.

We have established protocols to handle any suspected personal data breaches, and we will promptly inform you and the appropriate regulatory authorities of such a breach if required by law.

8. Data Retention

We will only keep your personal data for as long as necessary for the purposes we collected it for. This includes fulfilling any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes of the processing, and whether we can achieve those purposes through other means. We also take into account any legal requirements that apply. For tax purposes, we are required by law to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they stop being customers.

In some cases, we may anonymize your personal data for research or statistical purposes. In such cases, we may use this information indefinitely without further notice to you.

9. Your Legal Rights

As per data protection laws, you have certain rights related to your personal data. These rights include the right to request access, correction, erasure, restriction, transfer, object to processing, data portability, and withdrawal of consent (if the lawful ground for processing is based on consent).

More information about these rights can be found on this website:


If you want to exercise any of these rights, you can contact us at hello@fibreit.com. We don't charge any fee for accessing your personal data or exercising your rights. However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. In such cases, we may also refuse to comply with your request.

To ensure that we only provide personal data to those who have the right to access it, we may ask you to provide specific information to confirm your identity. We may also contact you for additional information to speed up our response. We aim to respond to all legitimate requests within one month. However, if your request is complex or if you have made multiple requests, it may take longer. In such cases, we will notify you. Suppose you are unhappy with how we collect or use your data. In that case, you can complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate it if you could contact us first to allow us to resolve any issues.

10. Third-party Links

Occasionally, this website may contain links to third-party websites, plug-ins, and applications. Third parties may collect or share data about you by clicking on those links or enabling those connections. We do not have control over these third-party websites and cannot be held responsible for their privacy policies. Therefore, we recommend that you review the privacy statements of every website you visit when you leave our website.

11. Cookies

You have the option to configure your browser settings to reject some or all cookies or to receive alerts when websites try to set or access cookies. However, it's important to note that disabling or rejecting cookies may make certain parts of this website inaccessible or malfunctioning. To learn more about the cookies used on our website, please refer to our cookie policy.

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