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Fibre IT Solutions – IT Support in London and Essex
Business IT Services

Managed IT Support

Secure and high-quality IT support for growing businesses.

Are you a startup or a small business owner with up to five users and have a limited IT support budget? IT SIMPLE™ just might be the right solution for you! Contact us and start saving up to 50% now.

Fully Managed IT Support for businesses in London & Essex

Fibre IT Solutions provides fully managed IT support to businesses in London & Essex, including Fibre-Fast remote IT Support, Onsite technician support, 24/7 Network Monitoring, and FULL IT Device & Infrastructure Management. Here in Fibre IT Solutions, we take full control of your IT systems and become your Virtual IT Department – all for an affordable fixed monthly fee.

From giving you an outstanding support to ongoing IT Strategy Consultancy, we’ll become the ONE point of contact for ALL your IT requirements.

We'll make IT simple for you

Our bespoke IT support is purposefully designed to meet your unique needs. We'll explain any complex technical issues affecting your business simply and in plain English, enabling you to fully understand the problem and make informed decisions. In addition, our highly skilled engineers will monitor your IT infrastructure 24/7/365 and fix any critical issues before affecting your productivity. Fibre IT will prevent downtime of your business to a minimum so you can do your work seamlessly.

So, give us a call now and let's make IT simple for you.

Fibre-Fast Telephone and Remote IT Support

Our Essex based team are ready to respond to your technical queries from 8:00 am to 7:00 pm, Monday to Friday, with 24/7 IT Support available. We always respond promptly to all our clients, but as an added guarantee, we work towards a Service Level Agreement (SLA). Although the response times within our SLAs are usually the worst-case scenario, in most cases, we will answer and deal with any issues immediately.

If we cannot provide a solution remotely, we will dispatch a field support engineer to your site within the hour.

You can contact us via webchat at the bottom right of the screen.

or, you can email us at [email protected]

You can always give us a call on 07535651337 for a quick support chat 🙂

SUPERFAST Onsite IT Services for Local Businesses

Fibre IT Solutions provide a 1-hour fibre-fast reactive onsite technical support for business-critical IT problems and same-day onsite support if we think an issue cannot be fixed remotely. All our technicians are Microsoft and/or Apple certified and highly qualified in their area. Onsite IT Service is included in Fully Managed IT Support option, so it comes free of charge in your contract.

In addition, we also provide scheduled onsite IT services for non-critical IT tasks, such as installing and configuring new devices.

Expertise We Offer

ITComplex™, and ITSimple™ are two main service packages provided to our customers by our Fully Managed IT Support option. Both packages are tailored to your business needs, and the satisfaction is guaranteed. ITSimple™ is especially designed for startups and businesses up to 5 users, with a limited IT budget. All our pricing are flexible and affordable for all businesses.

Hover over each service element to find out more

Service Breakdown

For businesses up to 5 users

For businesses more than 5 users

Number of Technical Support hours per month

Unlimited

PAYG

Up to 50% reduction in IT Support costs

Fibre-Fast Remote IT Support from 8:00 am - 7:00 pm

1 hour onsite Business Critical Support

Supplier Management (Internet, Telephony etc.)

Full access to our range of Cloud and Technology Solutions

24/7 Network Monitoring

Optional 24/7 IT Support Services

3rd party application support

IT Strategy roadmap

Service Breakdown

For businesses up to 5 users

For businesses more than 5 users

Number of Technical Support hours per month

Up to 50% reduction in IT Support costs

Fibre-Fast Remote IT Support from 8:00 am - 7:00 pm

1 hour onsite Business Critical Support

Supplier Management (Internet, Telephony etc.)

Full access to our range of Cloud and Technology Solutions

24/7 Network Monitoring

Optional 24/7 IT Support Services

3rd party application support

IT Strategy roadmap

Unlimited

PAYG

What is IT Simple?

IT Simple is the most economical and flexible way of getting IT services for small companies up to 5 users.

We can reduce your IT cost by 50%, and still provide you an outstanding IT service covering all over your business. But how we make it simple?

  • 1

    First of all we support startups and new business, and we believe in supporting each to grow up together. We like building strong customer relationships, we are not only your business partner, also we are your friend.

  • 2

    Modernization is the key to keeping your costs to minimum. From day one we will audit your IT systems and infrastructure, and will identify possible issues in your system to apply the changes. We will always look into the root cause of the issues to prevent them happening again in the future.

  • 3

    Because you have a company up to 5 users, you will have less IT problems. We will also have less devices to look after. That means less job on our side, that's why we will only charge you what you are using, rather than charging monthly fixed fee.

  • 4

    We will take control of all your IT infrastructure, including supplier management. We will also manage all your cloud systems. You see, nice and easy!

Why Businesses Choose Us

Commitment Free

We won’t ask you to sign up to a long term commitment, and our 30-day rolling contracts will provide you just one single, itemised invoice each month.

Customer Focused

Our company culture dedicated to enhancing customer satisfaction and building strong customer relationships.

State of the Art

We have a proven process to help you move your business forward with our cutting-edge technology solutions.

Ourlist of services does not end here. We’ll adapt to your particular needs.

What Makes Us Different?

We design, deliver and manage bespoke IT solutions that are expertly aligned to your specific sector and business needs, and we’re confident that any other provider will unmatch the focus and care we provide to your business and users.

We’re focussed on achieving tangible business outcomes for our customers using solutions that span the full IT and technology stack. We’re experts in driving productivity, efficiency and resiliency and ensuring your business is optimised and secure, from the core right through to the edge.

Our four CORE values get to the heart of what we’re about as a business.

Communication

We explain things clearly and take the lead in communication, so you always understand what we’re doing on your behalf.

Ownership

Once an issue comes to us, it stays with us. We’ll keep on working until it’s solved, no matter who else gets involved.

Responsibility

You won’t find us making excuses or trying to shift the blame. We know the buck stops with us.

Emphaty

We work to your priorities, not our own. At the end of the day, if it’s not working for you, it’s not working at all.

The Outcome...

Our Onboarding Process

When you become a client, we follow a 4 stage peocess to bring you on board.

#1 Assessment

We review your business premises and network. This takes 1-5 days.

#2 Planning

We produce a detailed migration plan, based on your requirements and our own review.

#3 Agreement

We present our plans with options and refine them with your help.

#4 Deployment

We install any necessary equipment and begin providing you with IT support.

Hassle-free switch from your old IT Support Company.

For organisations looking to move to our bespoke IT services, we look to make the process as simple as possible.
Whether coming from an in-house solution or another provider, we’ll take care of the responsibility of switching your IT services DIRECTLY from your previous IT provider, leaving you to focus on your daily business activities.

Need to Make an Enquiry?









    Let's make IT simple

    Our bespoke IT support is purposefully designed to meet your unique needs. So call us today, and let's discuss how we can reduce your costs and support your business in a better way. Let's talk IT, let's make it simple.

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