Secure and high-quality IT support for growing businesses.
Fibre IT Solutions provides fully managed IT support to businesses in London & Essex, including Fibre-Fast remote IT Support, Onsite technician support, 24/7 Network Monitoring, and FULL IT Device & Infrastructure Management. Here in Fibre IT Solutions, we take full control of your IT systems and become your Virtual IT Department – all for an affordable fixed monthly fee. From giving you an outstanding support to ongoing IT Strategy Consultancy, we’ll become the ONE point of contact for ALL your IT requirements.
Our bespoke IT support is purposefully designed to meet your unique needs. We'll explain any complex technical issues affecting your business simply and in plain English, enabling you to fully understand the problem and make informed decisions. In addition, our highly skilled engineers will monitor your IT infrastructure 24/7/365 and fix any critical issues before affecting your productivity. Fibre IT will prevent downtime of your business to a minimum so you can do your work seamlessly. So, give us a call now and let's make IT simple for you.
Our Essex based team are ready to respond to your technical queries from 8:00 am to 7:00 pm, Monday to Friday, with 24/7 IT Support available. We always respond promptly to all our clients, but as an added guarantee, we work towards a Service Level Agreement (SLA). Although the response times within our SLAs are usually the worst-case scenario, in most cases, we will answer and deal with any issues immediately. If we cannot provide a solution remotely, we will dispatch a field support engineer to your site within the hour.
Fibre IT Solutions provide a 1-hour fibre-fast reactive onsite technical support for business-critical IT problems and same-day onsite support if we think an issue cannot be fixed remotely. All our technicians are Microsoft and/or Apple certified and highly qualified in their area. Onsite IT Service is included in Fully Managed IT Support option, so it comes free of charge in your contract. In addition, we also provide scheduled onsite IT services for non-critical IT tasks, such as installing and configuring new devices.
ITComplex™, and ITSimple™ are two main service packages provided to our customers by our Fully Managed IT Support option. Both packages are tailored to your business needs, and the satisfaction is guaranteed. ITSimple™ is especially designed for startups and businesses up to 5 users, with a limited IT budget. All our pricing are flexible and affordable for all businesses.Hover over each service element to find out more
| Service Breakdown |  |
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|---|---|---|
For businesses up to 5 users |
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For businesses more than 5 users |
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Number of Technical Support hours per month |
Unlimited |
PAYG |
Up to 50% reduction in IT Support costs |
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Fibre-Fast Remote IT Support from 8:00 am - 7:00 pm |
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1 hour onsite Business Critical Support |
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Supplier Management (Internet, Telephony etc.) |
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Full access to our range of Cloud and Technology Solutions |
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24/7 Network Monitoring |
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Optional 24/7 IT Support Services |
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3rd party application support |
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IT Strategy roadmap |
For businesses up to 5 users
For businesses more than 5 users
Number of Technical Support hours per month
Up to 50% reduction in IT Support costs
Fibre-Fast Remote IT Support from 8:00 am - 7:00 pm
1 hour onsite Business Critical Support
Supplier Management (Internet, Telephony etc.)
Full access to our range of Cloud and Technology Solutions
24/7 Network Monitoring
Optional 24/7 IT Support Services
3rd party application support
IT Strategy roadmap
Unlimited
PAYG
IT Simple is the most economical and flexible way of getting IT services for small companies up to 5 users. We can reduce your IT cost by 50%, and still provide you an outstanding IT service covering all over your business. But how we make it simple?
First of all we support startups and new business, and we believe in supporting each to grow up together. We like building strong customer relationships, we are not only your business partner, also we are your friend.
Modernization is the key to keeping your costs to minimum. From day one we will audit your IT systems and infrastructure, and will identify possible issues in your system to apply the changes. We will always look into the root cause of the issues to prevent them happening again in the future.
Because you have a company up to 5 users, you will have less IT problems. We will also have less devices to look after. That means less job on our side, that's why we will only charge you what you are using, rather than charging monthly fixed fee.
We will take control of all your IT infrastructure, including supplier management. We will also manage all your cloud systems. You see, nice and easy!
We won’t ask you to sign up to a long term commitment, and our 30-day rolling contracts will provide you just one single, itemised invoice each month.
Our company culture dedicated to enhancing customer satisfaction and building strong customer relationships.
We have a proven process to help you move your business forward with our cutting-edge technology solutions.
Ourlist of services does not end here. We’ll adapt to your particular needs.
We design, deliver and manage bespoke IT solutions that are expertly aligned to your specific sector and business needs, and we’re confident that any other provider will unmatch the focus and care we provide to your business and users.
We’re focussed on achieving tangible business outcomes for our customers using solutions that span the full IT and technology stack. We’re experts in driving productivity, efficiency and resiliency and ensuring your business is optimised and secure, from the core right through to the edge.
Our four CORE values get to the heart of what we’re about as a business.
We explain things clearly and take the lead in communication, so you always understand what we’re doing on your behalf.
Once an issue comes to us, it stays with us. We’ll keep on working until it’s solved, no matter who else gets involved.
You won’t find us making excuses or trying to shift the blame. We know the buck stops with us.
We work to your priorities, not our own. At the end of the day, if it’s not working for you, it’s not working at all.
When you become a client, we follow a 4 stage peocess to bring you on board.
We review your business premises and network. This takes 1-5 days.
We produce a detailed migration plan, based on your requirements and our own review.
We present our plans with options and refine them with your help.
We install any necessary equipment and begin providing you with IT support.
For organisations looking to move to our bespoke IT services, we look to make the process as simple as possible. Whether coming from an in-house solution or another provider, we’ll take care of the responsibility of switching your IT services DIRECTLY from your previous IT provider, leaving you to focus on your daily business activities.
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
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