Question 1

Diagnose Computer Issues

Accepted Answer

It isn’t always obvious what is going wrong with your desktop computer – you may be having intermittent program crashes, blue screen errors, unexpected error messages, or it simply isn’t performing as well as it used to. So don’t ignore the signs of a desktop PC in trouble, or replace it with a new one (with all the cost and inconvenience that causes); get Fibre IT to give it the once-over, and you could save yourself time and trouble. Our technicians will thoroughly analyse your desktop PC using the best latest diagnosis techniques and software. The analysis results will enable them to identify the source of any problems and offer appropriate advice to put them right. The solution may be that you need malware removal services, or it could be that improvements of a more technical nature are required. Perhaps you need an internal hardware upgrade such as more memory or a replacement disk drive, or it could be a software issue such as an out of date operating system. In extreme cases, you may indeed need a new desktop PC – you can rely on the technicians to make suitable recommendations for your circumstances and ensure you get value for money.

Question 2

Speed Up Your Computer

Accepted Answer

No one enjoys using a sluggish desktop computer, whether it is a business machine or something you use at home – we all want speedy responses. Unfortunately, it is a fact that all computers tend to get a bit slower over time. Files are created and saved, large amounts of data get stored away, and you may not even be aware that it’s happening. Suddenly, all those invalid registry entries, old files, bits of obsolete programs and temporary internet files take their toll, and you’ve lost the previously sparkling PC performance. You need a data clear down and spring clean, so let the Fibre IT technicians do it for you.

Our technicians will carry out a performance analysis of your computer, including research of the hard disk. After removing all the obsolete data, they can make appropriate adjustments to the various computer settings to maximise the speed of your desktop PC. For example, they may recommend the addition of more memory or even swapping out a mechanical disk drive for a more up to date and rapidly operating solid-state version of the PC that can accommodate it. When the technicians have finished tuning up your computer, they will hand it back, along with practical recommendations on keeping it up to speed in future.

Question 3

Upgrade Your Computer Storage

Accepted Answer

There are many reasons why a computer can begin running more slowly than you would like, and one of the frequently encountered reasons is either an outdated hard drive or lack of memory. When confronted with this problem, people often assume they will need to buy a new desktop PC, but that isn’t always the case. If your desktop computer can receive an upgrade to the hard drive or has space for more memory, you may be able to get improved performance without the cost and inconvenience of swapping out your old PC for a new one.

Firstly, our technicians in Fibre IT will assess your individual data storage requirements, which will vary from user to user, and are dependent on how you use your PC. Then, having established your needs and assessed the capabilities of the PC, they will make recommendations which could include inserting extra memory or swapping out a mechanical hard drive for a faster solid-state drive. Next, the upgrade will involve carefully opening up the computer (under clean static-free conditions) and then adding or replacing the components. After installation, the technician will ensure all updates and drivers are in place and then thoroughly test the whole system before handing you back your upgraded desktop PC.

Question 4

Operating System Installation or Upgrade

Accepted Answer

If you are looking for an upgrade to your desktop PC operating system, you may be wary of taking such a significant step in case you get it wrong. For example, perhaps you would like to switch to Windows 10 but are unsure if your desktop computer is compatible, or you are hesitating if an error occurs that you can’t deal with. So don’t struggle with the issue of operating system upgrades or installation; let our technicians make the transition for you.

Our technicians will check out the compatibility of your PC with the new operating system. If it is not compatible, they can make recommendations on the way forward. Assuming all is well, they will get the new OS in place and uninstall all traces of the old one. The technicians will ensure you have the latest version of all the drivers and that all updates are completed and set to auto-update in the future before carrying out a full test of the system. Once upgraded, they will hand over your desktop PC as good as new.

Question 5

Set Up a New Computer

Accepted Answer

Getting used to a new desktop computer can be a real challenge, and setting one up from scratch is certainly not easy, especially if you have a new operating system to contend with. However, correct set-up is vital for the efficient working of our new desktop PC, so don’t leave it to chance; let us do the complicated set-up for you and save you time (and money).

Setting up a new computer is easy for our technicians – they are familiar with all types and all current operating systems. Our helpful technicians will ensure the operating system is installed correctly and that all your programmes and preferences are in place. They will test out your network connection and email programme and see that all auto-updates are in place before handing it over to you – ready and waiting for you to use it.

Question 6

Transfer Your Computer Data

Accepted Answer

If you have taken the plunge and decided your old computer should be replaced with a new one, it can take time and effort to get all your old settings, data, applications and configurations from the old machine to the new device. We appreciate how complex a task this can be, especially if your replacement computer has a unique and upgraded operating system for you to get used to as well. However, Fibre IT will be happy to handle the whole task for you, as long as the new operating system is compatible with the old one (e.g. moving from Windows 8 to Windows 10).

Our expert technicians will transfer all the files you wish to retain, plus your settings, from the old PC to the new PC and try to make the latest computer feel familiar right from the outset. They will place folders and contents (such as music, photos and documents) into the locations where you would expect them to be and recreate the feel of the original operating system as far as is practical. Our aim is for you to be able to get up and running on your new computer without delay.

Question 7

Back-up Your Data

Accepted Answer

You never know when disaster will strike, and all electronic devices are prone to failure, damage, malware attacks and simple bad luck. For example, if your desktop PC were to stop working tomorrow, would you be able to put your hands on your precious data? This is where a standard, secure data backup process can be a life-saver. Of course, it can be inconvenient if you lose access to your files such as photos, music, emails etc., but data loss can be fatal for a business.

Our technicians can give expert advice on setting up a regular (and usually automated) secure backup process, which will ensure that your data is readily available in the event of a disaster. If your computer has undergone a catastrophic failure, they can even offer a data retrieval service to get you up and running with minimal delays. But, of course, you can’t foresee the future, so talk to our expert technicians about backing up and storing your precious information.

Question 8

Virus and Malware Removal

Accepted Answer

Are you being held up by slow responses and error messages from your computer? Are your programs crashing more frequently and your processor working at full speed even while the PC should be at rest? These are symptoms of malware infection such as a trojan, a virus, spyware or a worm. These malware infections can not only affect performance – they can lead to catastrophic data loss and even render your desktop computer useless.

Malicious programs are often cleverly hidden from view and are hard to trace, so our technicians use the latest in professional malware removal tools to track them down and destroy them. They will clean up your system and thoroughly test out your PC before letting you have it back, along with recommendations for effective virus control software and maintenance routines in the future.

Question 9

Set Up Email Accounts

Accepted Answer

Access to email has never been more crucial both in business and in-home life, so it is vital that you can access emails on your computer without undue delays. If you’ve ever tried to set up your email account, you will know how bewildering it can seem – there are so many choices. One email address or multiple addresses? POP3 or IMAP? Which data needs to be stored? Relax; our technicians can set it all up for you and get you connected to your email fast.

Whether you already have an email account or need more profile set up, our technicians will ensure your desktop computer is connected correctly to your chosen email provider. They will define sender names, specify data storage, create email signatures and then thoroughly test the whole process to be sure it’s working as it should. Our goal is to ensure you get your emails on your desktop and efficiently.

Question 10

Computer Security Checks

Accepted Answer

The best way to deal with malware such as spyware, trojans and worms is to prevent them from getting into your system in the first place. However, once they gain a foothold, the results can be a disaster as some enable data theft and destruction, with grave financial consequences for any business or personal user. In addition to the threat to data, malware causes slow performance and irritating error messages and crashes, so it makes perfect sense to ensure that your desktop security is both efficient and effective.

Fibre IT technicians have access to the latest security software to scan your desktop computer and clean up any malware that it finds. Once cleaned up, the technicians can recommend and install the most appropriate anti-virus programs for your set-up to keep your desktop safe while you’re online. What’s more, as part of the service, the technicians can advise on how to avoid data breaches, browse safely online, and set effective passwords. Desktop security has never been more crucial, so make sure yours is as good as it can be by consulting the experts.

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