Providing Mac support for businesses across London and Essex.
Providing Mac support for businesses across London and Essex.
Fibre IT Solution's 24/7 helpdesk provides responsive support to Mac users. In addition, our IT engineers have support experience for Apple environments, so they have no problems in answering 'how-to' questions or performing break/fix requirements. Alongside our responsive support, our proactive approach prevents IT disruptions by reviewing systems performance and scheduling security updates outside of working hours. And by adopting this proactive approach, we're able to actively reduce IT-related downtime for our Mac support customers.
In Fibre IT Solutions, our engineers are highly experienced in building IT setups to work across multiple platforms because most of our customers use a mix of Apple and other hardware and software. We deliver a consistent experience and support level for businesses with mixed IT environments for all users. This means no ‘special cases’ where functionality is limited or access is restricted for those using specific setups. This ensures organisations can take full advantage of the benefits that a mixed IT setup can bring.
ITComplex™, and ITSimple™ are two main service packages provided to our customers by our Bespoke and affordable Mac Support IT service. Both packages are tailored to your business needs, and the satisfaction is guaranteed. ITSimple™ is especially designed for startups and businesses up to 5 users, with a limited IT budget. All our pricing are flexible and affordable for all businesses.Hover over each service element to find out more
| Service Breakdown |  |
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|---|---|---|
For businesses up to 5 users |
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For businesses more than 5 users |
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Number of Technical Support hours per month |
Unlimited |
PAYG |
Up to 50% reduction in IT Support costs |
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Fibre-Fast Remote IT Support from 8:00 am - 7:00 pm |
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1 hour onsite Business Critical Support |
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FREE Infrastructure Support and Optimisation |
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Optional 24/7 IT Support Services |
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3rd party application support |
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IT Strategy roadmap |
For businesses up to 5 users
For businesses more than 5 users
Number of Technical Support hours per month
Up to 50% reduction in IT Support costs
Fibre-Fast Remote IT Support from 8:00 am - 7:00 pm
1 hour onsite Business Critical Support
FREE Infrastructure Support and Optimisation
Optional 24/7 IT Support Services
3rd party application support
IT Strategy roadmap
Unlimited
PAYG
Our bespoke Mac Support packages are purposefully designed to meet your unique needs. We'll explain any complex technical issues affecting your business simply and in plain English, enabling you to fully understand the problem and make informed decisions. No doubt our engineers are the best in the area. They will fix all your issues reactively and proactively to give you the best service possible. So, give us a call now and let's make IT simple for you.
IT Simple is the most economical and flexible way of getting IT services for small companies up to 5 users. We can reduce your IT cost by 50%, and still provide you an outstanding IT service covering all over your business. But how we make it simple?
First of all we support startups and new business, and we believe in supporting each to grow up together. We like building strong customer relationships, we are not only your business partner, also we are your friend.
Modernization is the key to keeping your costs to minimum. From day one we will audit your IT systems and infrastructure, and will identify possible issues in your system to apply the changes. We will always look into the root cause of the issues to prevent them happening again in the future.
Because you have a company up to 5 users, you will have less IT problems. We will also have less devices to look after. That means less job on our side, that's why we will only charge you what you are using, rather than charging monthly fixed fee.
We won’t ask you to sign up to a long term commitment, and our 30-day rolling contracts will provide you just one single, itemised invoice each month.
Our company culture dedicated to enhancing customer satisfaction and building strong customer relationships.
We have a proven process to help you move your business forward with our cutting-edge technology solutions.
Ourlist of services does not end here. We’ll adapt to your particular needs.
When you become a client, we follow a 4 stage peocess to bring you on board.
We review your business premises and network. This takes 1-5 days.
We produce a detailed migration plan, based on your requirements and our own review.
We present our plans with options and refine them with your help.
We install any necessary equipment and begin providing you with IT support.
For organisations looking to move to our bespoke IT services, we look to make the process as simple as possible. Whether coming from an in-house solution or another provider, we’ll take care of the responsibility of switching your IT services DIRECTLY from your previous IT provider, leaving you to focus on your daily business activities.
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
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